I’ve tested a lot of web hosts, but DreamHost stood out to me for one simple reason — it offers no-nonsense WordPress hosting that works well for DIY users. If you’re someone who prefers figuring things out yourself but still wants reliable support behind the scenes, there’s a lot to like here.
When I first signed up, I wasn’t expecting much. But after setting up a live WordPress site, running real stress tests, and pushing it through traffic spikes, I was honestly surprised by how stable and responsive the platform was, especially for the price.
In this review, I’ll walk you through what I tested, where DreamHost shines, where it still falls short, and who I think it’s best suited for. I’ll also share some behind-the-scenes performance data that most hosting reviews skip.
If you’re a blogger, small business owner, or just someone looking for dependable hosting with flexible billing and built-in backups, then this review will help you decide if DreamHost is the right fit.
My Verdict on DreamHost
After putting DreamHost through speed tests, stress tests, and uptime monitoring, I think it’s one of the best value options for WordPress users who don’t need hand-holding. It’s affordable, reliable, and surprisingly capable, as long as you’re comfortable using a custom control panel instead of cPanel.
It’s not perfect. You won’t get instant phone support, and the entry-level plan skips email accounts unless you pay extra. But DreamHost makes up for it with daily backups, a generous refund policy, and performance that held up even under load.
DreamHost is worth a closer look if you want flexible pricing, solid uptime, and a low-maintenance way to host your WordPress site.
| ⭐ Rating: | 4.8 out of 5 |
| 📈 Best For: | DIY WordPress users, bloggers, and startups looking for budget-friendly hosting |
| 🔥 What Stands Out: | 97-day refund policy, SSD storage, daily backups, custom control panel |
| 💡 Pro Tip: | Start with Shared Unlimited to get email accounts and host multiple websites affordably |
If you’re curious how I tested DreamHost and why I trust these results, the following section breaks down everything I did and what I found.
My Hosting Evaluation Criteria
For this review, I didn’t rely on marketing pages or affiliate hype. I signed up for a real DreamHost plan, installed WordPress, and ran a full round of hands-on performance tests.
Here’s what I focused on to evaluate DreamHost for WordPress users:
- Ease of Use: I explored their custom control panel and dashboard to see if they are beginner-friendly, especially for users moving from cPanel.
- Speed and Reliability: I ran speed tests using Pingdom and GTmetrix, and performed uptime monitoring and global response time tests to simulate real-world conditions.
- Stress Testing: Using K6, I simulated up to 50 concurrent visitors to see how well their servers hold up under traffic spikes.
- Support Experience: I tested DreamHost’s live chat, ticket system, and knowledge base to evaluate how quickly and effectively they handle real support questions.
- Pricing Breakdown: I compared their shared and managed WordPress plans to see which ones offer the best value, and where the hidden trade-offs are.
This way, everything in this review is based on real use, not just what sounds good on paper.
How Did I Test DreamHost?
At WPBeginner, I follow a consistent testing process across all hosting reviews so I can give you results you can actually trust.
Here’s exactly how I tested DreamHost:
Live WordPress Site Setup: I signed up for a DreamHost shared hosting account and installed WordPress with demo content, media files, and plugins to simulate a real-world site.
Speed Testing with Pingdom: I used Pingdom to measure page load time from multiple global locations and check how fast the site performed with no caching or optimization.
Stress Testing with K6: I simulated up to 50 virtual users accessing the site at the same time to see how well the server handled traffic spikes, both with and without caching enabled.
Response Time Monitoring: I ran geographic response tests using Bitcatcha to measure how fast the site responded from different countries around the world.
Uptime Monitoring: I enabled continuous tracking to detect any outages or dips in server performance during the testing window.
Support Interactions: I contacted DreamHost’s live chat and ticket support to ask about features, upgrades, and technical issues, recording how long it took to get helpful answers.
All of this gives a full picture of what it’s really like to use DreamHost as a WordPress user — not just what the homepage promises.
Why You Can Trust WPBeginner 🧡
Why You Can Trust WPBeginner
At WPBeginner, we’ve spent the last 16+ years reviewing and recommending WordPress hosting providers based on real testing, not sponsored fluff or marketing hype.
We run performance benchmarks, interact with support teams, and set up live WordPress sites so you can see how a host performs under real conditions, not just perfect demos. You can learn more about our editorial process here.
This DreamHost review is based on actual testing, site setup, speed data, and support conversations — all to help you make the most informed decision possible.
Bottom line: I found DreamHost to be fast and reliable. They have flexible hosting plans and friendly technical support.
That being said, let’s get into the detailed DreamHost review so that you can compare the test results and make up your mind.
About DreamHost
DreamHost has been around since 1997 — one of the few independent hosting companies still going strong after more than two decades. It was started by four college friends in California and now powers over 1.5 million websites worldwide, including more than 750,000 WordPress installs.
I hosted my personal websites on DreamHost for a very long time until I moved them to SiteGround. What I love most about DreamHost is their focus on simplicity. They’ve built their own custom control panel instead of using cPanel, and while it takes a minute to adjust, it actually feels cleaner once you get used to it.
They’re also a certified carbon-neutral host and part of the U.S. Green Chamber of Commerce. This is a nice bonus if sustainability matters to you—and it’s not something many providers prioritize.
While they offer everything from shared to cloud to managed WordPress hosting, I could tell right away that DreamHost is built for self-starters. If you like having control without needing constant support, this host will feel like home.
DreamHost Pros and Cons
After testing DreamHost, here’s what I found to be its biggest strengths — and where it still has room to improve.
✅ What I Like
- 97-day money-back guarantee: That’s one of the most generous refund windows in hosting. It gives you time to really test things out without pressure.
- Free domain + privacy: You get domain registration and WHOIS privacy included, with no hidden upsell like some other hosts.
- Daily backups included: Even the entry-level shared plan backs up your site automatically every day.
- SSD storage and unmetered bandwidth: My test site loaded quickly, even before I enabled caching or a CDN.
- Clean, custom control panel: Once I got used to it, DreamHost’s dashboard was easier to use than I expected. Everything’s in one place.
❌ What I Don’t Like
- No phone support by default: You can request a callback, but it costs extra and isn’t instant. Live chat works, but it’s not always ideal.
- No email on Starter plan: You’ll need to upgrade or pay extra if you want email with your shared hosting.
- Learning curve for the panel: If you’re used to cPanel, DreamHost’s custom panel takes some getting used to.
- U.S.-based data centers only: This might affect latency slightly for international traffic without a CDN.
DreamHost Performance Tests
Performance is always one of the most significant deciding factors for me when choosing a host, especially for WordPress sites. To see how DreamHost stacks up, I ran a series of speed, response time, and stress tests using a live demo site built with WordPress.
Here’s what I found.
Speed Test Results
I ran a GTmetrix test on a fresh WordPress install hosted with DreamHost. The results were strong — fully loaded in just 470ms, with a Largest Contentful Paint (LCP) of 375ms and no layout shifts or blocking time at all.
GTmetrix gave DreamHost a performance grade of 100%, and the structure scored 97%, which is excellent even before any speed optimization or caching tweaks. That’s the kind of head start I love to see when launching a new site.
Stress Testing (K6 by Grafana Labs)
I used K6 to simulate up to 50 virtual users hitting the site at once — the kind of surge you’d expect during a promotion or product launch. To really understand how DreamHost holds up, I tested both with and without caching enabled.
With caching turned off, response times fluctuated as more users joined.
The site stayed up, but you could see it struggling a bit, which is common when caching isn’t active.
As soon as I enabled DreamHost’s built-in caching, the results improved dramatically. The site handled 6,600 total requests with an average response time of just 270ms. There were no slowdowns or failed requests.
Enabling caching is a must if you’re planning to use DreamHost for a blog, small business website, or online store. It makes a huge difference in how well your site performs during traffic spikes.
Server Response Time
I also tested global response time using PageSpeedPlus to simulate visits from different locations. DreamHost’s U.S. server in Oregon performed extremely well, completing the full load in just 1 second with a 46ms render time.
Performance stayed solid across North America and Europe, with Canada and Frankfurt staying under 3 seconds. The only noticeable slowdown came from Tokyo and Canada Central, but those could be improved with a CDN.
Uptime Monitoring
During my review period, I ran 24/7 uptime monitoring to catch any outages, even short ones. I’m happy to report that DreamHost delivered strong results: 99.82% uptime over a 30-day window.
There was one short outage totaling about 18 minutes, but the server recovered quickly. That’s still a reliable track record for shared hosting, especially when paired with their built-in backup tools for peace of mind.
Features and Ease of Use
Instead of using cPanel like most other hosts, DreamHost built their own custom dashboard, and I’ll admit, I was skeptical at first. But after using it for a few days, I found it surprisingly clean and easy to navigate.
I could manage everything in one place without dealing with a cluttered interface — websites, domains, email accounts, databases, backups. It might not have every advanced toggle that cPanel users are used to, but it covers the essentials well.
- One-click WordPress install: It only took me about 60 seconds to launch a clean WordPress site.
- Free domain + privacy: DreamHost includes a domain name and WHOIS privacy with all plans.
- Daily backups: I use Duplicator to backup all my WordPress websites. However, it is still good to know that there is an additional daily backup stored by the hosting provider.
- Built-in caching (for WordPress): This made a big difference in my performance tests. It’s included for free.
- Custom control panel vs. cPanel: I didn’t miss cPanel. DreamHost’s panel felt faster and more streamlined.
If you’re switching from another host or just getting started, DreamHost makes it easy to manage your site without needing a developer. Everything you need is in one place, and nothing feels overly complicated.
DreamHost Plans and Pricing
DreamHost offers a variety of hosting plans, but the two I focused on during testing were their Shared WordPress Hosting and Managed WordPress (DreamPress) plans. Both come with solid features, but the right one depends on how much performance and flexibility you need.
Every plan includes SSD storage, free SSL, and daily backups. New site owners also get a free domain for the first year, which is a nice perk.
Shared WordPress Hosting
This is the most budget-friendly option and great for beginners, small blogs, and side projects. You can choose monthly, yearly, or 3-year billing, and the savings stack up with longer terms.
| Plan | Websites | Storage | Bandwidth | Price (3-Year Term) | |
|---|---|---|---|---|---|
| Shared Starter | 1 | Not included | 50 GB SSD | Unmetered | $2.59/month |
| Shared Unlimited | Unlimited | Included | Unlimited | Unmetered | $3.95/month |
If you need email or want to host multiple sites, I’d go with the Shared Unlimited plan. The price difference is small, and it gives you more flexibility as your site grows.
You can also pay month-to-month with no setup fee, which is something most hosts don’t offer. That’s helpful if you’re just testing ideas or want to avoid a big upfront commitment.
Managed WordPress Hosting (DreamPress)
If you’re building a more serious site, especially one that needs better speed, security, or staging tools, then DreamPress is worth looking at. It’s a fully managed WordPress hosting plan that’s over 5x faster than their shared hosting.
- Automatic WordPress core updates
- Pre-installed SSL and private IP (great for eCommerce)
- SSD storage, unmetered bandwidth, and caching built in
- One-click staging and daily on-demand backups
- Unlimited CDN and Jetpack Professional on higher-tier plans
| Plan | Visitors/Month | Storage | Price (Monthly) |
|---|---|---|---|
| DreamPress | ~100,000 | 30 GB SSD | $16.95/month |
| DreamPress Plus | ~300,000 | 60 GB SSD | $24.95/month |
| DreamPress Pro | ~1 million+ | 120 GB SSD | $71.95/month |
If you want a hosting plan that takes care of the technical stuff for you, DreamPress is a nice upgrade. It’s especially helpful for online stores or high-traffic sites that need extra stability.
Bonus Tip 💡: WPBeginner readers get 72% off shared hosting or 16% off DreamPress with our exclusive DreamHost coupon. Click here to apply it automatically.
Just remember: DreamHost’s best prices are for the first term. Renewal rates are higher, so it’s smart to lock in the longest billing cycle you can comfortably afford.
DreamHost Customer Support Experience
I tested DreamHost support using both live chat and tickets, just like I would if something broke on a real site. Overall, the support team was friendly and helpful, though there are a few trade-offs to know about.
✅ What I Like
- 24/7 availability: You can reach them anytime via live chat or email ticket.
- Award-winning support: DreamHost won both the 2025 Stevie Gold and Globee® Awards for service excellence.
- Helpful knowledge base: Their tutorials are easy to follow and cover most topics.
- Positive user feedback: Many users praise their fast response times and friendly staff.
❌ What Could Be Better
- No phone support by default: You can request a callback, but it’s paid and not in all plans.
- Email response time: Some replies can take up to one or two hours.
- Mixed reviews: A few users report issues with slow resolutions or trouble reaching support during busy hours.
In my experience, chat was the best option. I usually got connected to a human within 2–5 minutes, and they explained things clearly without copy-paste scripts.
Tickets were slower, but they were still answered within an hour. If your issue is urgent, go with chat first.
If you ever need hands-on help, DreamHost also sells professional services for site management, SEO, and development. It’s a nice add-on if you’re running a business site or just want extra peace of mind.
DreamHost’s support is solid if you’re okay with chat and email. But if you prefer phone calls and fast escalations, that’s something to consider before signing up.
Final Verdict: Should You Use DreamHost?
After using DreamHost for years and then testing it thoroughly again for this review, I’m genuinely impressed with the value they offer. It’s a great fit for WordPress users who want control, but don’t want things to feel complicated.
Performance was solid across the board. My site stayed fast and stable, even under load, and their daily backups and custom dashboard made management feel simple.
DreamHost isn’t trying to be flashy. Instead, they focus on reliability, privacy, and offering good tools at a fair price — and they mostly deliver on that promise.
Who is it for: If you’re a DIY website owner, blogger, or small business with a WordPress site, DreamHost is a strong choice. Their support team is helpful, and the knowledge base is packed with tutorials if you like solving things on your own.
DreamHost delivers a fast, affordable, and well-supported WordPress experience for most users, especially if you’re okay working through chat and email.
Want to give it a try? Click here to get started with DreamHost and save up to 72% with our exclusive deal.
Here is a quick summary of our DreamHost review:
| DreamHost Review Summary | |
|---|---|
| Performance grade | A |
| Average load time | 1.69 s |
| Average response time | 255 ms |
| Free domain | Yes |
| Free SSL | Yes |
| 1-click WordPress | Yes |
| Support | Live Chat / Knowledge base |
| Start with DreamHost | |
DreamHost Coupon 🏷️
WPBeginner users get an exclusive 72% discount on shared hosting and a free domain with our DreamHost coupon code or a 16% discount on managed WordPress hosting with our DreamPress coupon code.
All you have to do is click on this link to purchase it. The discount will be auto-applied.
Frequently Asked Questions About DreamHost
The following are a few of the commonly asked questions (FAQs) about DreamHost that our users have asked.
Is DreamHost a good host?
Yes, DreamHost is a good host for any type of starter WordPress website. They offer great features, a rock-solid platform, and fast servers at an affordable cost.
Their quality of service and pricing are on par with Hostinger, HostGator, GoDaddy, InMotion Hosting, and Bluehost.
Does DreamHost use cPanel?
No, DreamHost does not use cPanel. Instead, they have built their custom control panel that has all the management features you’ll find in cPanel.
You can easily manage MySQL databases, change PHP versions, access one-click WordPress installers, manage SSH and FTP access, and more.
Which is better, Bluehost or DreamHost?
Bluehost and DreamHost offer similar features, and they are both good hosting providers. However, Bluehost has an edge in terms of performance and fast customer support.
Which is better, DreamHost vs SiteGround?
If you were comparing DreamHost vs. SiteGround based on shared hosting prices, then DreamHost is better. However, if you were comparing DreamPress managed hosting vs SiteGround, then SiteGround offers a lot more value for better pricing.
DreamHost and SiteGround used to be similar, but recently, SiteGround has significantly improved its web hosting platform. However, they have also increased their pricing by 2x, so the comparison isn’t fair anymore.
Where are DreamHost servers located?
DreamHost servers are located in the United States. Its data centers are in Ashburn, Virginia, and Hillsboro, Oregon, and its headquarters are in Brea, California.
Can I Install WooCommerce on DreamHost?
Yes, you can easily install WooCommerce on DreamHost shared hosting and VPS plans.
Ready to start with DreamHost? Get 72% off on your DreamHost plan by clicking here to sign up for DreamHost. The discount will be auto-applied.
Denise
I use DreamHost and they have been great. Even though, I’m a total “newbie” and learning Wordpress they make maintenance super understandable and explain things clearly. When I sent an email support ticket it was answered within the 24-hour period, not just a response saying they received my email, but the actual answer to my question along with some suggestions that helped me tremendously. They knew I was a newbie, and they were friendly, professional, and eager to help.
Jon Andresen
Dreamhost has been great for me for 20+ years BUT…
they just lost my entire web site – my entire public presence in my community – and their backups apparently only go back a week. Don’t go on vacation or you may not have a business when you get back!
They have been useless in getting my site back up. I had 3 separate backup options going on and they can’t find anything to backup over a week old. NOT a happy camper!
Marc Reeves
Just switched over to DreamHost for 6 website I take care of and it was great. They have a great front end to manage the transfer process and the dashboard is fantastic. I would say their tech support is great but I wouldnt know. Their transfer process works so well I didn’t have to call once. 10 out of 10.
Peter N
Their livechat system is 24/7 now. Rarely does it go offline, but they tell you in their status page in advance.
Samuel
Nice, It’s A Good One
Tyler W.
Dreamhost is great until you try to cancel. Their automated system does not let you cancel and then they try to charge you to close your account. No wonder the prices are so low to start.
Peter N
This is not true, their cancellation is a 4-step process. Takes 3 minutes to complete and if your balance is $0 you pay nothing to close the account. From what I am seeing, the only time you have to pay to cancel, is when you received a free domain registration credit from the service plan you chose. Imo, it is fair for them to charge you for the free domain registration if you cancel the service that provided it.
Ed Lehmann
This is a great company. I’ve been using them for 9 years for a number of small web sites. They have been fantastic for someone who isn’t super web savvy. Plus you only pay an annual fee for as many sites as you want (I’m sure you wouldn’t use this feature if your site got 50,000 hits a day). I just started learning Wordpress and again they have been excellent in their help. Also, I use them for my domain name management as they don’t inundate you with extra fees and ads.
John F
Dreamhost tech support is bad. Well, not just bad- non-existent. Many emails, no response. And you cannot call them on the tel-e-phone!
Michael
Simply awful. The only available support is so-called “24/7 in-house support”, which in the Dreamhost reality means you’ll get an answer on your question / problem in a few DAYS over email. And if their reply wasn’t completely clear, wait a few days for another reply. This company lives in some sort of parallel universe, where everything is extremely slow and inefficient. Literally the worse web-hosting experience in many years.
Michelle
I haven’t purchased web hosting with anyone yet, but I want to share that DreamHost offers 1 free shared hosting plan for non-profit, charitable organizations registered in the US as 501(c)(3) organizations.
I thought this was a great offering, and I like the idea of joining a company that assists non-profits. The company is also dedicated to being as “green” as possible.
Eunice
I absolutely love this service! I am a novice at setting up and updating websites but DreamHost makes it easy. If you have a question about anything, you get a response with the answer within 24 hours. I recommend this to all my friends and family who are starting a business and need a website.
Ava Sonnenthal
Love this service! As a newbie, they made it very accessible, clearly stating each process step by step. They have integrity, and the set up with Wordpress works beautifully!
Haven’t had any issues. Glad I went with Dreamhost!
Warren
AMAZING service. I had even canceled my plan and they still PROMPTLY helped me get access in order for me to migrate my site to another host. Very good customer service. I just wish they had a plan to suit my needs better. I’d still be a customer.
Jeff Herzbach
I have ten wordpress sites on dreamhost, and plans for several more. They are a stellar hosting service, with unlimited domains for one hosting account.
Their support has always been timely and accurate. I recommend them without hesitation.
Eli E
Fast response, personable message, instantly cleared up my confusion over a message from you guys. So glad YOU handle my hosting and domain reg.
Danny Winslow
We recently changed our hosting to Dreampress and are very glad that we did. Their plans and service are the best that we have found in our 15 years experience.
Tina
Terrible service. I was very surprised. We connected and then nothing. They kept me waiting but didn’t ever try to let me know what they were doing. I finally disconnected. It was a very easy question.
Dave Dean
Dreamhost has personal, friendly and helpful customer service — I’m quite impressed.
Sarah C
EXCELLENT customer serve as usual; real humans, real conversation, no scripts, belligerent sticking to a company line or robot-style refusal to answer questions. REAL interaction, o how we all miss it!
Sam Grey
I love Dreamhost. I had a problem with my contact page. The great and knowledgeable support staff guided me every step of the way, and fixed my problem. I can not say enough good things about my experiences with Dreamhost.
PatrickLong
I have been a Dreamhost customer for about a month. I transferred to them because of difficulty getting support from my prior provider which did provide phone support. The phone support was nice at first, as long as I didn’t have a serious problem. When the rubber hit the road, however, it was useless.
What a contrast at Dreamhost! I’m fine with email support if I get a knowledgeable person on the other end. My responses and help were excellent. Most responses were within a couple of hours after the initial contact. Both difficult problems were solved promptly, without blaming Microsoft or Google or Apple, but helping me through. I’m reasonably knowledgeable, so I appreciate the question as to your skill/comfort level at the beginning, which can help sidestep the “reboot your computer” type of answer.
Hooray Dreamhost!
Subodh
I had always had great service from Dreamhost. I have hosted all my websites with them. They are reasonable and good.
dirk van velzen
It’s solid comfort to know that Dreamhost has my back when I get stuck with a technical problem, which is quite often.
Tip o’ the hat, Dreamhost. Awesome service and support!
Bob
10/10 because I know very little about computers and WP. DreamHost have always helped out by getting access back into the dashboard, after I either crash through by forgetting my password or stuffing up a plugin. I really have nothing negative to say after over just six months experience with them and WP. I am learning though….
Ron Manor
Twice in two years I needed some help from support, and both times the answers came in about 10-12 hours. I have mixed feelings because I can get help within an hour from other providers via phone. Yes, I understand phone support costs more, but I’ve seen so many reviews where a call to a real person would probably have fixed the problem. I like Dreamhost, but as long as I can’t reach someone instantly by phone I won’t use it for anything critical.
Carlos
NO problem at all!! They solved all my requests!!! Great team in high speed!!!!!!
Keith
I’ve contacted support a couple of times now, at first it was my lack of familiarity with their control panel, But once I got used to that I need some guidance in a couple of areas. The support was great, pointed me in the right direction with links guiding me to explanations and instructions.
I’m Very Happy – Thanks Guys
Camila
Hi guys!
This lines is for telling you that I had a really good experience with DreamHost, they resovled avery problem that I had.
I recommend this host always!
Thanks, Camila.
Christopher Keener
This review is for the extremely high recommendation for hosting with Dream Host. Best professional company I’ve purchased hosting from in many many years. Very great prices on VPS and Dedicated servers. I LOVE the servers they are the best my money has been spent on in all of my life. I will be hosting with them for many more years I foresee a great relationship with Dream Host as I make them allot of money as well. Overall best customer support on the entire web!
Thank you guy and gals, I know what you do and it’s a tough job but a fun one! Keep up the awesome fantastic work and customer support.
Rich West
I am totally discussed with the quality of the support. I will be looking for a new host. This level of support is unacceptable.
The issue is still unresolved after about a month.
It usually took about 10 hours for a response.
The responses I did get were totally inadequate.
Signed,
A formerly satisfied customer
John Hemson
30 Nov 15
I have been trying for months to get back as a subscriber. My VISA card ran out of date so it now appears all my Data has been lost for my website. I have tried to resubscribe but have failed to persuade Dreamhost to recognise me. Very sad as I really appreciated bing a customer.
John Hemson.
R. Wayne Parsons
My site quit working as a result of the “upgrade” from PHP 3 to PHP 5. As a result I am forced to make (or have made for me, as I am not a web programmer) major changes in my site. It would be much easier if Dreamhost would continue to make PHP 3 available. Is that possible?
Marcelo Santino
Man, you should consider maintain your website in PHP5, because PHP3 is older than my grandma!
Imagine how much bugs and security issues must have in this old version!
JulieT
Coming from a host that used CPanel, I had a bit of a learning curve to learn how to do stuff on DreamHost. But the wiki documentation is amazing and I quickly found my way around the DreamHost interface.
I’ve found customer support from DreamHost is prompt and very helpful. You are contacted by a real person who really wants to help and the same person sees through your support issue so you don’t need to keep repeating the whole story.
Thanks DreamHost!
Dave Haberle
As a new DH customer, some of the setup requirements are a little foreign to me — every hosting company has its own setups, especially where Linux servers are concerned because of the tremendous variability of linux add-ons from one host to another.
Along the way I have relied on the technical support folks via the live chat, and I’ve not once been disappointed. Everyone has been eager to help, provided an answer or a solution in only moments, and I couldn’t be more pleased.
So far, I would give DH an A+ for their service both in terms of timeliness and quality and I’m equally thrilled with the performance of their servers and hardware infrastructure. My site has never been so quick.
Chris Watkins
I’ve been very happy with my dealings with their technical and accounts support. Prompt replies, problems solved, and very understanding.
Chris Martin
I am a happy customer of DreamHost. I always appreciate the amazingly quick response times from them, and I really appreciate that the people who work there try their best to help me with my problems. They go above and beyond, sometimes I feel like I have professional web programmers on call, but I get people who actually care and do research and troubleshoot whatever problems I may be having. Very stable hosting, fair pricing, I cannot complain. Have been with DreamHost for a number of years, and I would not think to look elsewhere for my hosting and domain needs.
Karan Soni
Dreamhost is the best! 10/10
Bojan
Dreamhost is the best hosting provider I have ever worked with. 10/10.
Seun Oluleye
I am very impressed with the technical support, very helpful and timely responses.
Dale Wisely
This is a bit of a mixed bag for me. First, I would give the employees I’ve dealt with regarding tech support issues–during many, many years of being a DreamHost customer–high marks. They are reasonably prompt, courteous, and as helpful as they can be.
On the other hand, for some issues, I often receive from DH links to wiki entries that provide very detailed and complex instructions for researching and addressing my problem. These instructions presume a good bit of expertise. So, for my purposes, DH is more self-service oriented than I would like. I have a chronic database problem with a very large phpBB forum that’s hosted on DH and there appears to be no way I can just get their people to find the problem and fix it. Instead, I get referred to some materials about how I might use shell access to find the problem and fix it myself. I have better-than-average tech skills, but no experience of knowledge of MySQL and related services. So, I’m stuck.
Given that DH is quite inexpensive, I don’t really expect employees to spend the kind of time I need. So, how about a paid service of some kind for more complicated support issues?
Bottom line: Great support people, but a company that can’t seem to provide, even for a fee, the kind of advanced help I need.
Peter Connolly
Dale, I think you need to consult a systems engineer about your issues; fixing client apps is not something I’d expect a host to do.
David Cox
I was very impressed with technical support, especially when it was determined that the problem was with my ISP, they kept tracking the problem with my ISP and let me know when the ISP problem was resolved.
George G.
DH is one of two ISPs I use and definitely the better. Their interface is cleaner and the support excellent. I’m more than happy to recommend them.
Fernando Hillermann
Excellent service! Dreamhost has a great customer support. Its an awesome company, I definitely recommend it!
Five stars.
Eduardo Junior
I am dreamhost user since 2006, and always had an adequate and rapid support. Definitely my problems with hosting stopped after signing the service dreamhost. the best
JC Melvin
Always easy to work with. Thanks for your help. Fast and on the ball.
JC
Alin
Everything is good excepting low speed and lack of cpanel
Jonathan Van der Merwe
as a standard SOA and DNS option, dreamhost works well.
However when looking to rapidly expand within zone files, dream host falls short. the API is not as good as it should be, support team also seem to be unable to answer on the more complicated problems and seem to simply just not answer the more difficult questions.
I personally would not use dreamhost again, but I would recommend them if you use them for what they are, its not a bad option for owner managed and small business, corporate space they dont fair so well.
Graham
Customer service for pre-sales was simply excellent. Of course you’d expect that because they want to gain more customers.
After sales – in respect of tech support – outstanding!
Rebecca Ross
I have nothing but good things to say about DreamHost. This is my first time doing everything on my own so I needed help. The response from DreamHost everytime was fast and every issue resolved quickly.
Jeff
Just received a customer survey from DreamHost inviting me to add a review to this page for an issue that was opened days ago was closed without resolution by DreamHost.
Since DreamHost invited me to leave a review, I’ll take a break from moving sites to another provider to express my disgust.
The original issue(s), caused by DreamHost’s technical team, miscommunicated by dreamhosts marketing team, and adequately addressed by DreamHosts support team has left me flabbergasted.
Obviously with 50+ domains on DreamHost I was a pretty happy long time customer. Spent the bulk of the weekend moving sites to AWS and Digital Ocean to get out from the cloud of another bungle.
We have been locked down for the holiday season for more than a month across all of our sites, this is costing us time and money that could be better used supporting our customers and their sites.
Stanley Akudinobi
The customer service is detail oriented and they’re always eager to render more help to clients. I recommend Dream Host services to entrepreneurs without reservation.